Synchro is committed to respecting everyone’s personal information and right to privacy. You can contact our privacy team by selecting “Ask about your personal data” on the contact us page on our website.
We receive personal information directly (such as when you fill in a form) and indirectly (such as software usage data) from our customers, users, website visitors, and others who express interest in or have a relationship with us.
We use your information in three main ways.
- In order to fulfil a contract you have with us, or to respond to an enquiry you send us.
- With your specific consent we will send you news such as product releases or upcoming events.
- With your specific consent we use your information to analyse and improve the products and services we provide, and to personalise your experience.
We use other organisations, including some based outside of the European Union, to process data on our behalf. We and they secure your data using industry standard technology and practices and process it only in accordance with this policy.
We may need to share your data with our regional partners in order to fulfill your requests. We will inform you when this is the case. We do not sell or rent your data to anyone.
We will use your data only for the purpose(s) for which it was received, and keep it for no longer than 2 years after you stop interacting with us unless we are legally required to do so. We support your right to access, amend or delete any personal data we hold.
Full Policy Text
- Our responsibilities and approach
- Privacy Icons
- Data use requiring your consent
- Data relating to a contract
- Data used for "Legitimate Interest"
- Where and how your data is stored
- When we might share your data
- Your rights
- How to contact us
- Changes to this policy
- Data Protection Supervisory Authority
This document explains how Synchro Software Ltd (“Synchro” OR “We”) store, use and protect personal data that we receive
- as a “Data Controller” managing your personal data directly
- as a “Data Processor” managing personal data on behalf of our customer organisations.
Synchro is committed to respecting everyone’s personal information and right to privacy.
What we collect and how we use it
We collect the personal information such as your name and contact details directly when you provide it to us, for example on a website form, when you register a copy of our software, or when you meet us at an event.
In addition we record other information you provide such as about your interests or your survey responses.
We also collect data indirectly in order to analyse and improve our products and services and to personalise your experience. For example, when you browse our website we ask for your consent to monitor how you use it.
In each case we will make clear the basis on which the information is being collected, how it will be used, and ask for your permission when appropriate.
We use icons where you provide your data to us with the aim of making clear visibly and simply how your data will be used. A summary of the meanings of each icon is below.
🛒 📆 📃 Your data is processed in relation to a transaction, training booking, or other contractual obligation.
🕑 Your information is used only to process your specific request promptly.
💌 🎁 Your information will be used to send you relevant marketing messages as a member of our community.
🔑 🖥 Your information will be used to send you training, security and product updates.
🔬👩🏻🔬 Your data will be used to analyse and improve our systems, helping us better support our customers and users.
🐾 We will tailor our service to you based on your behaviour. If you connect with us elsewhere, for example on social media, we may use what you share there as well.
✈️ Your information will be transferred internationally, including outside the EEA, but not to any 3rd parties.
🤝 Your data may be provided to 3rd Parties. If you are an existing or potential customer this usually means our partners in your region who will respond to your enquiry on our behalf.
Your data is collected for the following purposes only with your consent
News, Events, Promotions & Community Messages
Newsletters, examples of digital construction best practice, invitations to competitions and events, special offers, news and other goings-on in the world of Synchronians. Choose this if you want to be part of the Synchro Software community.
Products, Training & Security
New product features and releases, security updates, and related information such as forthcoming training courses. If you are a current Synchro user, unsubscribing from these messages may mean you miss essential information affecting your use of our products and services.
Receive a notification when we post a new blog article. We post infrequently, mostly about 4D, BIM, Visual Design & Construction (VDC), industry news, and technological innovations.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Some cookies help analyse website traffic or allow web applications to personalise their response to you by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
- For certain functional purposes such as managing our shopping cart that do not involved tracking or personal information.
- In order to assess how the website is being used. This helps us analyse data about page use or traffic, for example, and to improve our website. This data is anonymous and cannot be associated with you.
Our website cannot enable you to opt-out of the other cookies we use, however you can choose to block cookies in other ways. For example, you can usually modify your browser settings or augment them with plugins in order to manage or decline cookies.
Some parts of our website may not function with cookies disabled.
Data we collect in relation to a contract with you
Billing, Shipping & Delivery of Products and Services
When you make a purchase from us, for example buying a software license or booking a training course, we will use your personal information in order to deliver what we have promised. For example, we may send you an email explaining the location of a training course or event, and what you need to bring. Similarly we may send shipping information or your receipt in this way.
If you are the user or administrator of a licence then we will retain your personal information including your email address in our licensing system.
If you are identified as the billing contact on a renewing subscription or other pending or ongoing arrangement we will retain your information for the purpose of fulfilling that contract.
Preparing a quote and completing a transaction
If you contact us expressing interest in purchasing our products or services, for example requesting a product demonstration or quote, then we will also use your personal data in order to support this process.
Data we collect on the basis of “Legitimate Interest”
How we store and process your data when you contact us
If you get in touch with us via email, our website, by phone, or any other channel, we will use your personal information in order to respond to your enquiry, and maintain an accurate record of the interaction. Some special cases are listed below.
Free and Educational use software
When you request a download of our free software such Synchro Scheduler or Open Viewer we will use your information as if when you have purchased a product from us. For example, we will connect your personal details to your software licence.
We will also send you information about new product releases, training and security updates. You can opt out of these and manage any other preferences from the link at the bottom of each of these emails.
If you sign up for Synchro Academy then you will receive emails about your account and you progress on associated training courses. You can manage your communication preferences within your account settings there.
We will retain your data after a contract has ended if necessary in order to manage any administrative issues, for example if there is an outstanding payment.
How we secure your information and where is it stored
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use other organisations, including some based outside of the EEA, to process data on our behalf, but only where appropriate safeguards exist to protect your data.
We will use your data only in accordance with this policy and your consent. You may update your preferences or withdraw your consent at any time by following the link at the bottom of any email we send you.
We support your right to receive, amend, delete or restrict the use of any personal data we hold. If you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly amend any information found to be incorrect. You may request details of personal information which we hold about you under the Data Protection Act 1998 as amended from May 2018 by the EU General Data Protection Regulations (GDPR).
If we receive your data for a specific purpose we will keep it for up to 2 years. If no change is made to that data during that period that indicates a continuing of your relationship with us then we will delete it from our database. Some data we will keep longer if we are legally required to do so.
How to contact us
Our full Company name and address
Synchro Software Ltd,
7 The Courtyard,
Registration in England: 8327554
If you would like a copy of the information held on you, would like to correct or update your information, or have any other queries regarding this policy, the easiest way to get in touch is through our website:
Choose “Ask about your personal data” under “Reason for contact” on the form. Alternatively, please write to us at the above address.
Changes to this policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1 May 2018.
Data Protection Supervisory Authority
If you have any complaints or concerns about our use of data we hope you will contact us first. We will strive to resolve any issues quickly and to your complete satisfaction.
The Supervisory Authority to whom we are accountable for our use of data is the UK Information Commissioner’s Office (ICO). You contact them using the information on this page: