We use icons where you provide your data to us with the aim of making clear visibly and simply how your data will be used. A summary of the meanings of each icon is below.

---

🛒 📆  📃  Your data is processed in relation to a transaction, training booking, or other contractual obligation.

🕑  Your information is used only to process your specific request promptly.

💌 🎁  Your information will be used to send you relevant marketing messages as a member of our community.

🔑 🖥 Your information will be used to send you training, security and product updates.

🔬👩🏻‍🔬 Your data will be used to analyse and improve our systems, helping us better support our customers and users.

🐾  We will tailor our service to you based on your behaviour. If you connect with us elsewhere, for example on social media, we may use what you share there as well.

✈  Your information will be transferred internationally, including outside the EEA, but not to any 3rd parties.

🤝  Your data may be provided to 3rd Parties. If you are an existing or potential customer this usually means our partners in your region who will respond to your enquiry on our behalf.

Your data is collected for the following purposes only with your consent

News, Events, Promotions & Community Messages

Newsletters, examples of digital construction best practice, invitations to competitions and events, special offers, news and other goings-on in the world of Synchronians. Choose this if you want to be part of the Synchro Software community.

Products, Training & Security

New product features and releases, security updates, and related information such as forthcoming training courses. If you are a current Synchro user, unsubscribing from these messages may mean you miss essential information affecting your use of our products and services.

Blog Notifications

Receive a notification when we post a new blog article. We post infrequently, mostly about 4D, BIM, Visual Design & Construction (VDC), industry news, and technological innovations.

Privacy Policy Changes

Receive a notification when we update our privacy policy.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Some cookies help analyse website traffic or allow web applications to personalise their response to you by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use cookies in three ways.

1. For certain functional purposes such as managing our shopping cart that do not involved tracking or personal information.
2. In order to assess how the website is being used. This helps us analyse data about page use or traffic, for example, and to improve our website. This data is anonymous and cannot be associated with you.
3. We also use cookies to analyse user behaviour. Sometimes that behaviour can be connected to personal information you have given us. For example, if you complete a form we might know the pages you viewed prior to completing that form.

We ask you whether you would like to opt-in to the use of cookies by that monitor your behaviour when you arrive on our website. We need to store one piece of information in a cookie to remember this; if you clear your cookies you will be asked your preference again.

Our website cannot enable you to opt-out of the other cookies we use, however you can choose to block cookies in other ways. For example, you can usually modify your browser settings or augment them with plugins in order to manage or decline cookies.

Some parts of our website may not function with cookies disabled.

Data we collect in relation to a contract with you

Billing, Shipping & Delivery of Products and Services

When you make a purchase from us, for example buying a software license or booking a training course, we will use your personal information in order to deliver what we have promised. For example, we may send you an email explaining the location of a training course or event, and what you need to bring. Similarly we may send shipping information or your receipt in this way.

If you are the user or administrator of a licence then we will retain your personal information including your email address in our licensing system.

If you are identified as the billing contact on a renewing subscription or other pending or ongoing arrangement we will retain your information for the purpose of fulfilling that contract.

Preparing a quote and completing a transaction

If you contact us expressing interest in purchasing our products or services, for example requesting a product demonstration or quote, then we will also use your personal data in order to support this process.

Data we collect on the basis of “Legitimate Interest”

How we store and process your data when you contact us

If you get in touch with us via email, our website, by phone, or any other channel, we will use your personal information in order to respond to your enquiry, and maintain an accurate record of the interaction. Some special cases are listed below.

Free and Educational use software

When you request a download of our free software such Synchro Scheduler or Open Viewer we will use your information as if when you have purchased a product from us. For example, we will connect your personal details to your software licence.

We will also send you information about new product releases, training and security updates. You can opt out of these and manage any other preferences from the link at the bottom of each of these emails.

Synchro Academy

If you sign up for Synchro Academy then you will receive emails about your account and you progress on associated training courses. You can manage your communication preferences within your account settings there.

Post-Contract

We will retain your data after a contract has ended if necessary in order to manage any administrative issues, for example if there is an outstanding payment.

How we secure your information and where is it stored

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use other organisations, including some based outside of the EEA, to process data on our behalf, but only where appropriate safeguards exist to protect your data.

When your information may be shared outside of Synchro

We work with regional partners to support our understanding of local requirements and who support customers and users on our behalf.

If you make an enquiry relating to a part of the world where this occurs then we will share your information with that partner in order to service your request, and make it clear to you when you submit your information.

We do not sell or rent your data to anyone for advertising or any other purpose.

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized.

We also share data with Synchro-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process. If we merge with another company or reorganize some part or all of our business, assets, or stock (including if we file for bankruptcy or similar proceeding), we may share information we collect from and about you in connection with the merger or reorganization.

You acknowledge that such transfers may occur and that any acquirer may continue to use information that we collect from and about you as set forth in this Privacy Policy.

Your rights

We will use your data only in accordance with this policy and your consent. You may update your preferences or withdraw your consent at any time by following the link at the bottom of any email we send you.

We support your right to receive, amend, delete or restrict the use of any personal data we hold. If you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly amend any information found to be incorrect. You may request details of personal information which we hold about you under the Data Protection Act 1998 as amended from May 2018 by the EU General Data Protection Regulations (GDPR).

If we receive your data for a specific purpose we will keep it for up to 2 years. If no change is made to that data during that period that indicates a continuing of your relationship with us then we will delete it from our database. Some data we will keep longer if we are legally required to do so.

How to contact us

Our full Company name and address

Synchro Software Ltd,
7 The Courtyard,
Buntsford Drive,
Buntsford Gate,
Bromsgrove
B60 3DJ
United Kingdom.

Registration in England: 8327554

If you would like a copy of the information held on you, would like to correct or update your information, or have any other queries regarding this policy, the easiest way to get in touch is through our website:

synchroltd.com/contact-us

Choose “Ask about your personal data” under “Reason for contact” on the form. Alternatively, please write to us at the above address.

Changes to this policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1 May 2018.

Data Protection Supervisory Authority

If you have any complaints or concerns about our use of data we hope you will contact us first. We will strive to resolve any issues quickly and to your complete satisfaction.

The Supervisory Authority to whom we are accountable for our use of data is the UK Information Commissioner’s Office (ICO). You contact them using the information on this page:

https://ico.org.uk/global/contact-us/